1. Scope
This policy explains how Vividcrest Knitworks handles information provided through this website, course enquiries, and purchase-related interactions. It applies to visitors and learners using vividcrest.site.
2. Information we receive
When you contact us, we may receive your name, email address, phone number, and message. We may also receive basic technical information required to deliver a web page, such as browser type and request time.
3. How information is used
We use enquiries to respond to questions, provide requested support, improve course information, prevent misuse, and maintain business records. We do not promise outcomes and do not sell contact information.
4. Local browser storage
The catalog uses your browser's localStorage to remember saved courses, cart quantities, theme preference, and cookie consent. This information is stored on your device and is not automatically sent to our team.
5. Sharing and retention
We share information only with service providers needed to operate the website or where law requires it. We retain enquiries only as long as reasonably needed for support, records, safety, or legal obligations.
6. Security and choices
We use reasonable administrative and technical safeguards, though no internet transmission is guaranteed secure. You may ask us to access, correct, or delete personal information by contacting [email protected].
7. Children and changes
The site is intended for a general audience and is not directed to children under 13. We may update this policy when our practices change and will display the revised effective date.
8. Contact
For privacy questions, email [email protected] or use the Contact page.